Introduction to Performance Support and Business Guidance

When creating Performance Support material, it’s advisable to adopt a much different approach than when designing formal learning activities. Keep reading to find out more!

There are many significant differences between analyzing and designing content for Performance Support and for training purposes. Here you will discover what you need to pay particular attention to when compiling and creating Performance Support material.

Compiling a learning experience and Performance Support plan is a method for the identification and detailed analysis of the most critical tasks within a work process. You should use this method to determine the skills and support options that are required for the effective and efficient execution of work processes. Keep reading for further information on how to use this approach in conjunction with QuickAccess.

You can use this template to get an overview of the content that has to be created. Starting with the process, you need to determine the individual learning objects, assign the metadata and target groups, and define the output formats.

The context, Performance Support categories and the search function facilitate customized help in which relevant information is made available to employees in a structured manner. This allows you to provide your workforce with tailored assistance during their work process and offer efficient Performance Support. Keep reading to find out more.

Technology guidance and business guidance are both fundamental measures that you should deploy as part of your Performance Support activities. They enable employees to better accept business-related changes. Keep reading to find out more.

Technology guidance ensures that employees are successfully supported while they carry out work tasks in IT applications. Keep reading to discover the basics of providing technology guidance via QuickAccess.

Business processes or procedures are usually complex. To depict them in a clear and comprehensive manner to employees, it’s a good idea to create a type of website or web article. Keep reading to find out how to create business guidance content.

Here you will discover how to depict non-linear processes or subject areas in such a way that allows employees to navigate clearly in an appropriate visual design and access in-depth information on sub-processes or sub-topics.

QuickAccess is a tool that provides context-sensitive support at the workplace. It offers you or your employees customized assistance during the work process by automatically providing information and help documents relating to your work context. Find out more about it here.

This documentation will reveal more about how the context works in QuickAccess.

Keep reading to find out more about how Performance Support Categories actually work.

Keep reading to find out more about the operation and features of the search function in QuickAccess.

This documentation will provide you with an insight into the properties and special features of notifications in QuickAccess.

The “NEW” badge function can be used to mark a document in the Portal or QuickAccess as new. This function can be set up in a customer-specific manner via customizing by a tts consultant.